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Food & Beverage Director/Multi-Property
Salary range depending on experience
- Promote positive guest relations by projecting a courteous, helpful attitude and assisting guests and employees throughout the restaurants and casinos
- Ensure smooth daily operations across the organization with a focus on efficiency, quality, cleanliness, safety and service standards
- Manage annual F&B budgets, forecasts and P&L performance
- Monitor labor and expenses to assist with implementing controls and identify opportunities for revenue growth and cost savings across all outlets
- Assist with managing staff including scheduling, hiring, training, coaching, reviewing performance, documenting and rewarding
- Ensure proper staffing levels, labor control and operational efficiency at each property
- Develop training plans and assist department supervisors with ensuring staff are properly trained to increase and maintain competency levels
- Assist with ensuring proper portioning, presentation and consistency of menu items through training and inspection
- Foster a culture of accountability, communication and collaboration
- Establish clear expectations and performance standards
- Ensure seamless coordination between front-of-house and back-of-house teams
- Support employee engagement, retention and leadership development
- Solicit customer feedback, address issues and follow up to improve service and ensure guest satisfaction
- Assist with overseeing inventory controls, procurement and vendor relationships
- Fill in where needed to ensure guest service standards and efficient operations
- Fully understand and assist in compliance with all federal, state and county regulations that pertain to health, safety, labor and gaming requirements
- Must ensure compliance with verbal and written directions, policies, and procedures and assist with administering prompt, fair and consistent corrective action for any violations
- Regularly provide information to Operations leadership regarding guest and employee feedback, problems that may arise and any safety concerns throughout the property to ensure a quality and safe environment
- Show willingness and effort to work as a team
- Perform other duties as assigned
- Must be at least 21 years of age
- Leadership experience required with specific knowledge of all phases of restaurant operations
- Demonstrated ability to lead large teams and manage multi-outlet operations
- Strong financial acumen and experience managing budgets
- Proficiency with computer systems, communication platforms and reservation tools required; experience with InfoGenesis POS preferred
- Knowledge of proper service techniques
- Must possess excellent communication and organizational skills
- Must pay attention to detail including cleanliness and safety
- Professional demeanor, positive attitude and excellent people skills with ability to courteously and efficiently interact with guests and lead a team
- Ability to communicate effectively and listen attentively
- Ability to multitask in a high-volume environment while maintaining service standards
- Ability to bend, stand, walk and exert well-paced mobility during entire shift
- Ability to lift up 25lbs on a regular basis and up to 75lbs occasionally
- Ability to work in a noisy, smoking casino environment
- Flexibility required to work varied shifts, including weekends and holidays