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IT'S NOT JUST A PLACE, IT'S AN EXPERIENCE
Regional Food & Beverage Manager
Salary range starting at $80,000 depending on experience
- Promote positive guest relations by projecting a courteous, helpful attitude and assisting guests and employees throughout the restaurants and casinos
- Assist with managing staff including scheduling, hiring, training, coaching, reviewing performance, documenting and rewarding
- Ensure seamless coordination between front-of-house and back-of-house teams
- Establish clear expectations, performance standards and accountability
- Assist department supervisors with ensuring staff are properly trained to increase and maintain competency levels
- Assist with ensuring proper portioning, presentation and consistency of menu items through training and inspection
- Assist with ensuring proper staffing levels, labor control, and operational efficiency
- Support employee engagement, retention and leadership development
- Solicit customer feedback, address issues and follow up to improve service and ensure guest satisfaction
- Fill in where needed to ensure guest service standards and efficient operations
- Fully understand and assist in compliance with all federal, state and county regulations that pertain to health, safety, labor and gaming requirements of the casino, its employees and guests
- Must ensure compliance with verbal and written directions, policies, and procedures and assist with administering prompt, fair and consistent corrective action for any violations
- Assist with overseeing inventory controls, purchasing practices and vendor relationships
- Assist with analyzing financial performance and implementing corrective actions to improve margins
- Must be at least 21 years of age
- Leadership experience required with specific knowledge of all phases of restaurant management
- Demonstrated ability to lead and manage performance
- Experience with InfoGenesis POS system or similar system required
- Must possess excellent communication and organizational skills
- Positive attitude and excellent people skills with ability to courteously and efficiently interact with guests and lead a team
- Knowledge of proper service techniques
- Must pay attention to detail including cleanliness and safety
- Ability to communicate effectively and listen attentively
- Ability to multitask in a high volume environment while maintaining service standards and a calm demeanor
- Ability to bend, stand, walk and exert well-paced mobility during entire shift
- Ability to lift up 25lbs on a regular basis and up to 50lbs occasionally
- Ability to work in a noisy, smoking casino environment
- Flexibility required to work varied shifts, including weekends and holidays