Join Our Team

SUMMARY

The Hotel Front Desk Clerks provide exceptional guest services when assisting guests with their hotel accommodations and general property inquiries.

RESPONSIBILITIES

• Welcome guests to the property
• Check guests in/out for their hotel room
• Make and/or confirm hotel reservations over the phone
• Answer calls regarding promotional mailings/offers
• Promote positive guest relations by projecting a courteous, helpful attitude and assisting guests
• Answer guest questions and provide information about the hotel, casino, restaurants, entertainment, etc.
• Show willingness and effort to work as a team

QUALIFICATIONS

• Computer experience required
• Must have excellent communication and customer service skills
• Ability to communicate effectively and listen attentively; bilingual in Spanish a plus
• Ability to deal with customers and co-workers in a tactful and respectful manner
• Ability to maintain physical stamina and proper attitude
• Ability to work in a high volume, fast paced environment
• Ability to multitask with accuracy
• Must be available to work weekends and holiday