Join Our Team

JOBSUMMARY

The Surveillance Observer is responsible for overseeing the monitoring of casino activities, property and people including, but not limited to, Casino Guest Services/Sportsbook, Count, Slots, Bars and Restaurants to promote safety, accountability with policies and procedures, identify suspicious activity, and deter fraud and theft. The surveillance team is expected to exercise good care in the handling of sensitive material, including both written reports and speaking to other employees, vendors, law enforcement, etc.

All employees are expected to conduct themselves in a manner which demonstrates friendliness, initiative, professionalism, personal awareness and integrity while exercising confidentiality in the appropriate areas of their performance.

RESPONSIBILITIES

• Operate various video technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions
• Proactively monitor all areas of the property and personnel focusing on asset protection, safety and compliance
• Complete detailed documentation, logs and reports
• Maintain thorough working knowledge of the organizations Emergency Action Plan in order to effectively and efficiently handle fires, evacuations, robberies, bomb threats, etc. in the most professional manner possible.
• Maintain and develop knowledge of gaming compliance, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring
• Cooperate with the local gaming authority and coordinate with and/or assist other law enforcement agencies as necessary
• Assist management with enforcing all local, state, federal and gaming laws or ordinances when applicable
• Maintain a positive and professional demeanor during all interactions with guests, employees, vendors, etc.
• Keeps management informed of all pertinent information regarding surveillance activities and irregularities
• Keep the Surveillance team and any necessary parties informed across all shifts including equipment difficulties, ongoing situations in the casino, changes in the casino, etc.
• Maintain the safety, cleanliness and organization of the surveillance room and equipment
• Perform other duties as assigned

QUALIFICATIONS

• Must be at least 21
• Must have knowledge of the operation and use of digital surveillance systems
• Casino surveillance experience preferred
• Must possess basic computer skills for efficient use of programs and applications
• Must pay attention to detail and excel in retaining and recalling information
• Must understand and be able to apply all applicable laws, policies and procedures
• Ability to uphold and demonstrate the highest level of integrity and confidentiality
• Ability to communicate effectively in English and listen attentively

CERTIFICATIONS

• Must be able to obtain/maintain NV State Gaming Control Board Registration (cost = approximately $100 every 5 year renewal)